How does one learn to become a boss – in today’s language, “leader.” You get promoted to a new position, you have “subordinates,” and you are now “boss.” What should you do? Copy previous bosses that you admired? Copy other bosses in your organization? Take an MBA or an evening extension course or on-line at Coursera? Read a book? Google the topic on the web? In short, becoming a boss is a learning process and this website/blog attempts to help you understand how to create a management style that fits you, satisfies your subordinates, keeps your boss happy, and gets the job done.
This website/blog offers a variety of reflections, opinions, power-points, group exercises, self-assessment and executive coaching for those who seek to be the best boss they can be. It is based on long experience teaching managers in the U.S and around the world, training young business students, and being bossed by others, some of whom deserve respect; many of whom do not.
Hendrix is a “former” — a former mid-Westerner, a former Marine, a former Christian Brother, a former graduate student, a former professor, a former international consultant, a former “freeway” instructor.
“The reasonable man adapts himself to the world, The unreasonable one persists in trying to adapt the world to himself, Therefore all progress depends upon the unreasonable man.”
George Bernard Shaw
On this website you will find thought-provoking ideas and opinions – I call them reflections, rants, and raves. The goal is not that you agree with me; the goal is for you to use all of this to think your own thoughts and create your own reality. I start with one fundamental premise – that most programs in universities and consulting firms whose purpose is to train business people are dominated by academic thinking – academics who, in fact, have rarely, if ever, been in business or managed anyone other than graduate assistants. Their ideas, models, concepts dominate management thinking and, quite simply, ARE WRONG. Therefore, if you want to be a manager, if you want to understand something about organizations – where do you turn? Hopefully, to this website.
Having taught managers for over forty years, there are a few fundamental lessons learned over that time:
Before it is an action, before it is a position, before it is an office or a salary, management is a way of thinking about how to get things done within an organization.
Management is usually described as realistic or pragmatic, when, in fact, most managers attempt to “make things better” and this belief that change can happen and you can do it is, often, a romantic view.
To get things done, to make a difference means paying attention to the job, your boss, the budget, your employees, etc., etc., etc., and the successful manager is able to judge the right thing at the right time – a skill too often learned only through experience.
These people, this moment, and these resources – juggle them all to get a result.
The logical folks, the academic folks describe managing as something rational, when, in fact, organizations are jungles, survival is the goal, and there are many ways to survive — honesty and transparency is one way, but so too is deceit and cunning. To understand exactly the nature of the situation you face is a critical skill in managing.
“J”ing it refers to the 4th letter in the Myers-Briggs framework, the urge towards action, “do it now.” And “J-ing it” is important when talking to a boss, when talking to an employee. “J-ing it” means that you put your cards on the table at the beginning of the conversation, not in the middle or at the end. When both parties know what the agenda is, conversation flows more freely.
The J assumption thinks action now, and the sad fact is, that for many situations there is no solution. Many times, however dissatisfactory the situation, there is nothing that can be done about it – therefore, to search for the “right answer” or “what would you do if” is, in actuality, a flight into illusion. Sometimes prayer and patience are better than action.
A manager has this boss, this budget, these people, this time frame and he or she has to juggle all of this to get something done. Rarely are the resources right, the money right, and the time right – you have to make tradeoffs and the successful manager accepts this as “part of the game.”
When resources are scarce and others want what you want, “politics” comes into play – how much power do you have, how are you perceived by whom, how do you negotiate, all are important. To say “we don’t do politics here” is both naïve and dangerous — because while you don’t, others will!
Other people pick up your attitude real fast, they know whether you are a company man or someone to be respected and trusted. You cannot fake your attitude towards others because if you are the boss you are being watched every second and others quickly come to understand what your priorities are and what is more important to you – the task, your boss, the employees.
A current television show, Undercover Boss, depicts bosses who go undercover in their organizations to find out what is going on, and in doing so discover employees who really care, so at the end of the show these employees get rewarded. And the point is, these employees are deeply moved because the boss listened. So listening is the primary management skill – listening does not mean agreement, it means to hear what the other person says and discover the meaning – it is words and it is music.
What gets in the way of listening is “my agenda,” – in a conversation where the other wants to tell me something and I want to tell him/her something, I will neither hear nor understand the other’s position until I let go of, put to one side, my own point of view. And this, too often, is quite hard.
Too often managers engage in distortion, deception, denial, delay – anything to avoid facing the situation as it is. But it is only by dealing with what is, can anything happen. And this takes honesty and courage and humility – traits of a good manager.
Sadly management often involves the administrator, the bureaucrat, the person who takes rather than gives – and a true manager judges those around him/her and is brutally honest about what others stand for. Some stand out because they actually want to do something; others are “all show and no go,” they are there to live off of the talents and skills of others – one or two can be handled but when the number gets higher than that, the organization is doomed to mediocrity.
Results are the currency, not meetings, words, E-mails, publicity, either you achieve what you set out to do or you do not – and if you do consistently you will be rewarded. If you do not???????????????Too often people look at their job or the organization as “what can it do for me” when the real folks recognize that it is only by accomplishing the organization’s goals, are personal goals satisfied. Jim Collins calls this the level 5 manager, ambitious for the company not self. And what you find with successful managers is that they look out for others before themselves. In the military, in non-commissioned officer training, the first lesson is “the troops eat before you eat; the troops get bedded down before you do” – and this mentality is the key to leading others.
When you recognize that the world is “mad,” that everything is stacked against you, that nothing makes sense, that it is impossible – and at that moment you decide to act – you are becoming a manager. Too often in many organizations everything is stacked against you – to recognize this madness and not let it get to you is the beginning of your adventure.
The only way to survive, to face the brutal facts, to get through the madness and to get something done is to laugh at yourself and at the situation – and while laughing try to get something done.
Jeff Pfeffer, Stanford
Wilbur and Orville Wright provide a key insight for this website. A plane could fly only when flaps were added to control the instability. They were bike-makers, and from this they learned that controlling gravity involved speed AND maintaining stability. It is only by entering into the chaos, the unpredictable, the unstable AND CONTROLLING IT that makes for transformation. When you try something new, it feels unnatural, strange and it is only when you embrace this newness that a new pattern can form. And if you accept that that is how you learn to become a manager – one step at a time, slowly, embracing uncertainty, then it will happen at the right time. And that is the lesson of this website/blog.